Tools

Invision, Pen & Paper

Link

https://goo.gl/AgGw7d

Challenge

With over 150,000 passengers going through Changi Airport every day, the airport faces the challenge to optimize the visitor experience and match visitors with the right airport amenities and the right information at the right time.

Solution

AirPortal opens up automatically when travelers connect to Changi Airport’s Wifi, no need to download an app. Travelers can either scan the barcode on their boarding pass or simply enter their flight number, and they will see the information that is relevant to them at that moment – from up-to-date gate information to a good restaurant. No information overload.

My Role

I was the product manager in this team. I designed the information flow and recommendation algorithm. I also managed the app prototype development collaboration between the design and software engineering team members and presented the prototype at the Changi Airport Hackathon in San Francisco, CA.